Red Phone: Customer service lacking

Red Phone: Low branches need to be cut

What ever happened to customer service? I hear a lot of people
talk about how they don’t have a job or need a job. Why aren’t they
applying at the restaurants in Gilroy?
“What ever happened to customer service? I hear a lot of people talk about how they don’t have a job or need a job. Why aren’t they applying at the restaurants in Gilroy? Or if they are, maybe they shouldn’t be. I’ve received bad customer service at Jack in the Box on Monterey Road, Baskin Robbins on First Street and all the McDonald’s. I have been a Gilroy resident for three years now and it still hasn’t changed. Bottom line: if you want a job, then treat your customers professionally. Keep your personal issues at home or perhaps find a job that is not customer service-related.”

Red Phone: Dear Service Needed, Thanks for the words of advice. While fast food jobs might not be glamourous and don’t always pay much, they are extremely important. They provide a good stepping stone for future jobs. If restaurant workers are willing to work hard and go out of their way to be friendly, their managers will take notice, and it will be that much easier to move into a better job.

That said, most companies, at least on the corporate level, will actually bend over backward to try to make their customers happy. But sometimes they may not know there is a problem. Most receipts will have a phone number to call. Take advantage of it. Let them know specifically what the problem is. They may be able to provide a solution that will work for you.

Follow-up on turn signals

“I’d like to thank you for the information on the red lights along Leavesley Road. Three hours after I read your article (June 11), I was traveling northbound on Murray Avenue. I was taking a left turn into town, there were four cars in front of me and by the time the light turned green, there were two more cars behind me. The light turned from green to yellow so fast that the first car couldn’t even get into the intersection. The second car blew right through the yellow into the red and all the rest of us just had to sit there. But I have to admit, the second time through there was plenty of time. I don’t think this problem is an ongoing problem.”

Red Phone: Dear Stop And Go And Stop, Caltrans crews took a look at the intersection initially and made some tweaks to the timing, said Public Information Officer Bernard Walik. Red Phone forwarded your concern on to see if there is anything further that can be done here to improve the flow of the intersection and we’ll let you know what we find out.

Too many garage sales

“How can we curb what seems to be a part-time job for some residents on Third Street and Santa Paula Drive, as well as on Third Street and Westwood Drive. It’s starting to look like Wal-Mart over here. How can we get this to stop?”

Red Phone: Dear Junked Up, Because of the limited staff, the city has to prioritize concerns of health and safety first, said Code Enforcement Officer Scott Barron. As a result, sometimes issues such as garage sales can be overlooked. The best thing you can do is to file a complaint with the Code Enforcement Department by calling 846-0264.

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