South bay McDonald’s Managers Complete Studies
in Hamburgerology
Gilroy – Two local McDonald’s store managers have completed certification programs in Hamburgerology from Hamburger University in Oak Brook, Ill. Norma Gonzalez, training manager for Carlisle Restaurants, Inc. and McDonald’s restaurants in Hollister, Prunedale, and Gilroy (in Wal-Mart), and Ramiro Ramirez, manager of the Prunedale McDonald’s restaurant, both recently returned home from a week studying the fine art of restaurant management, team building, and leadership. Both managers earned class awards during their study, and Ramirez made the dean’s list.
“Norma and Ramiro each joined McDonald’s as crew members, and they’ve advanced to leadership roles at their respective restaurants,” said Teresa Carlisle, who owns and operates several McDonald’s restaurants in the South Bay with her husband, Gary.
Hamburger University students can earn credit toward a college degree through their course work. The American Council on Education has recommended 100 percent of the restaurant manager and mid-management curriculum for college credit – a total of 46 credits.
“McDonald’s offers great opportunities for advancement to bright go-getters like Ramiro and Norma,” added Gary Carlisle.
More than 5,000 students attend Hamburger University each year, and since its opening in 1961, more than 80,000 McDonald’s restaurant managers, mid-managers and owner operators have graduated from the facility.
Edward Jones Ranks Highest in Investor Satisfaction by J.D. Power and Associates
Gilroy – The J.D. Power and Associates study found that strong customer service representative performance, convenience, account set-up/offerings, account statements and product and service offerings combined with competitive investment performance drive Edward Jones’ first-place finish.
“As a firm, all of us are committed to providing outstanding client service,” said Ing. “Our clients are the true judges of our services, and these surveys show that tour clients think highly of the firm and their relationship with their local investment representative and branch office administrators. Their satisfaction is reflected by the fact that they would recommend Edward Jones to their friends, as reported in the study results.”
According to the study, satisfaction translates into advocacy, and Edward Jones clients recommend their investment representative more often than other firms, according to the survey.
Meeting face to face with one’s investment professional is the best way to increase satisfaction, the survey found.
Edward Jones ranked highest by J.D. Power and Associates in 2005, and highest in 2002, when the study began. Recently, Edward Jones in Canada announced the firm’s highest ranking in J.D. Power and Associates’ Canadian study.
