Dear Editor:
The letter
”
Going to the movies has always been a favorite past time of
mine
”
is all together too true in regards to our little Gilroy
theater.
Dear Editor:
The letter “Going to the movies has always been a favorite past time of mine” is all together too true in regards to our little Gilroy theater. The management at Platinum Theaters can never decide, from day to day, what is the right approach to take on ANY issue.
My husband and I have, on a number of occasions, attended late night movies with Starbucks coffee in hand. However, during the spring break just experienced by local Gilroy students, my son and I attended a movie one late afternoon. We bought our tickets in advance and found that the ICEE machine was not working. My son had just had braces put on and wasn’t able to eat popcorn or sticky candy and he felt like a slurpee type drink. Since 7-11 is right around the corner, I drove and picked him up one. We then walked into the theater and sat, waiting for the start of our movie. After 10 of so minutes of my son drinking on his slurpee, the “manager” approached my son rudely telling him to dispose of his drink or leave the theater.
I approached him asking him to speak to me and he again, VERY rudely, told me that in no uncertain terms, was outside food or drink allowed. I asked him to show me where the policy was stated as my husband generally brings Starbucks coffee and, once in a great while, an outside food into the theater. The manager told me that I was sorely mistaken as that was strictly against their policy and I was WRONG. I insisted that I know what they do have written in policy as their little signs are placed on the “ticket window” for all to see. However, that they, the management, on very RARE occasions follow their own mandate.
The manager demanded we leave the theater immediately and not come back, so I asked for a refund. It was at first, refused, but after I got louder and more insistent, the manager grabbed the tickets from my hand and stomped into the ticket area to retrieve my money. When he came back he nearly threw the money in my hand and asked me to get out now. I, however, wanted for him to count the money to me as I just wanted to be sure I was given the right amount (which I wasn’t!).
Anyhow, this theater and it’s management need to understand that customer service is completely lacking in their case. What can a person do?
Not much, other than drive into San Jose … of course, after this next week, when all eight lanes open on 101, maybe that won’t be such a chore!
Barbara Galat, Gilroy
Submitted Friday, May 16 to ed****@****ic.com
