Dear Editor,
I find it infuriating that a BOX FULL notice is placed in my
mailbox, on average, 4 to 5 times a month because the cluster
mailbox could not accommodate one day’s, or in some instances, two
days worth of mail.
Dear Editor,
I find it infuriating that a BOX FULL notice is placed in my mailbox, on average, 4 to 5 times a month because the cluster mailbox could not accommodate one day’s, or in some instances, two days worth of mail. At one time, the Post Office was reliable, on time, and EASY. That was until someone at the post office or city decided to switch over to cluster mail boxes.
I’ve queried on several occasions regarding getting a boxes in front of our homes, larger cluster boxes (I’d be happy to pay for it), or a parcel box next to the cluster boxes for large items, but to no avail. And what about allowing the option for re-delivery? Why is that option no longer available?
What’s really infuriating, and what prompted this letter, is that recently our mail carrier had to deliver a parcel to our door. I was at first shocked that she even did so (she’d usually return it to the post office and leave a note), and then thought it odd that she didn’t bother bringing the rest of the mail with her. When I went to the box later that day to get me mail, there was a BOX FULL form in my box. Are you telling me she could not have delivered the mail from the box when she delivered the parcel? Are all the postal workers this rude and clueless, or just the one that services our neighborhood?
What happened to good old customer service? What happened to the days when the mail carrier actually brought the mail to your door if the box was full or if you had a package that wouldn’t fit in the box? Is it really that much trouble for a mail carrier to come to your door if the box is full?
It sure seems a lot easier, faster, cheaper and more efficient than filling out a “Box Full” form, removing all of the mail from the box, returning the mail to the post office and resorting. Does the post office really have that much extra money that it has to look for ways to waste money? Not only is this lack of customer service irritating, it certainly does not appear to be efficient or cost effective either. So what’s the up side?
Karen Titus, Gilroy
