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With the sun sparkling off the waters of Uvas Reservoir and an endless blue sky as the backdrop, Scott and Susan Francks alternated sentences. The couple’s voices, along with the occasional squirrel scurrying past, broke a serene, peaceful silence of a perfect morning last Friday. Their words sent the mind swirling and offered imagery complimentary to the setting.

“I was wondering what ever happened to customer service? No matter wherever you go, you cannot get anyone to help you. A lot of the times when you ask someone, it seems like you are just bothering them. When we go to Macy’s, we don’t get any customer service at all. Is there any way you could find out what is going on out there? A lot of the employees are rude when you ask them a question and they don’t even know what they are talking about.” 

By training, Dan Pfarr is a social worker. By necessity, he’s become a sharp-penciled business manager.

Deficiencies characterized as “serious” and “critical” by a federal official range from management oversight, to contracted staff competency, to medical staff responsibilities to problems with a dialysis provider are detailed in a 16-page report conducted three months ago during an in-person complaint investigation launched by the Federal Department of Health and Human Services, Centers for Medicare and Medicaid Services, known as CMS.

Eastside neighborhood resident Jay Vasquez, 14, worked up a sweat playing basketball with a friend at the outdoor courts of South Valley Middle School late Friday afternoon. Vasquez said he's looking forward to the summer, when he can cool off by jumping into the pool at SVMS.

With a $10,000 reward on the line and Bay Area sports stars stepping in to help, the Morgan Hill community continues to hope for a safe return of Sierra LaMar, 15, who has been missing since March 16.