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January 23, 2021

Letter: PG&E working to reduce shutoffs

At PG&E, we know how disruptive shutoff events are to our customers. This year, we are improving Public Safety Power Shutoffs by making events smaller in size, shorter in length and smarter for our customers.

Our goal is to reduce the number of customers affected by one-third compared to similar weather events in 2019; return power within 12 daylight hours after severe weather has passed and provide better information to customers, with a new PSPS event website and improved customer notifications.

To achieve these goals in Santa Clara County, we have installed:

• 41 sectionalizing devices to limit the size of shutoffs,

• Five weather stations to forecast conditions,

• Two cameras to monitor potential wildfire threats

• Hardened four miles of power lines to strengthen the electric system.

We know that we need to improve this year and appreciate the community’s partnership as we all work to prevent wildfires.

Katie Allen

PG&E

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